Client Satisfaction Policy

At Jeanes Media Co, our goal is to deliver photos and films that reflect both your story and our creative vision. We invest significant time and care into capturing, culling, editing, and retouching each image so that the final product aligns with our professional standard and the style you viewed in our portfolio.

We understand that photography is deeply personal, and while we strive to exceed expectations, artistic preferences can vary. Because of this, we do not issue refunds based on personal taste or aesthetic differences.

However, we are committed to ensuring you love your experience with us. If there are specific images or edits you are unhappy with, we’re happy to:

• Review your concerns in detail and make reasonable re-edits on up to 10 photos at no additional cost.
• Offer additional retouching or re-editing beyond that scope at a standard editing rate.
• In rare cases where a technical issue has occurred (e.g., camera malfunction, corrupted files, or undelivered promised content), we will work with you to find a fair resolution, which may include a reshoot or partial refund.

Our aim is always to maintain trust, transparency, and satisfaction while upholding the creative quality that defines our work.